Vinay Parmar
Transform customer experience with Vinay Parmar, speaker and CX strategist. Vinay works with organisations to drive customer-centricity and digital innovation, delivering impactful insights as a Top 50 Global CX Influencer and former FTSE 250 Chief Customer Experience Officer.
Birmingham, United Kingdom
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Today, as the founder of Dhruva Star, a consultancy dedicated to transforming customer experience, Vinay leverages over 30 years of cross-industry expertise to deliver more happy customers. Vinay began as part of the team that launched Egg, the UK’s first pure online bank. An early digital disruptor, Egg revolutionised the financial services market in the 90s.
He later became Chief Customer Experience Officer for the UK’s leading public transport brand, National Express, where he drove the customer agenda in a commercially and operationally focused business, achieving record Customer Satisfaction and NPS.
In addition to leading Dhruva Star, Vinay is a highly respected speaker at industry conferences and leadership events. Vinay's passion and energy, along with infectious enthusiasm for customer experience, have translated into an impressive career and recognition as one of the top CX leaders in the industry.
Known for his brilliant storytelling, he delivers dynamic, thought-provoking, and inspiring keynotes that engage audiences and encourage them to adopt a customer-first mindset and innovate confidently. Vinay's philosophy champions the power of customer-centricity in achieving business success, urging companies to embrace innovative thinking and challenge conventional strategies.
Topics, Sessions And Talks
This session explores the importance of creating memorable moments for customers and how it can elevate their overall experience. Attendees will learn practical strategies for creating these moments, including personalization, surprise and delight, and emotional connections. By implementing these techniques, businesses can improve customer loyalty and satisfaction, increasing revenue and growth.
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Everything you need to know about booking an expert speaker, facilitator, host or entertainment for your event.
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- If you already have someone in mind, that’s okay too; just let us know their name! Even if they aren't listed publicly on our website, we have a huge network and work with almost everyone.
- Once you've reviewed our speaker propsal and have selected and expert shortlist, we'll double check availability and fees with your chosen expert.
- You're welcome to have a chemistry call with the speaker before making the final decision, too.
- Next, we'll send out contracts to confirm the booking. One of our experienced event producers will liase with both you and the talent on the finer details, and arrange travel if necessary, taking the stress off your plate.
Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.
We do not accommodate requests for birthday messages or any other personal, non-commercial contact with the speakers, comedians or entertainers.
We work with speakers across a variety of fee ranges, giving you the flexibility to choose someone who fits your event's needs. Virtual keynote fees in the UK and Europe typically start at £2,000, while in-person top-tier speakers can reach £25,000. In the US, virtual in-person fees range from $5,000 to over $100,000, depending on the speaker and format, such as after-dinner talks, conference keynotes, Q&As, or podcasts. Comedians generally start at £1,500 or $2,000 for a 20-minute set.
Our goal is to help you find the speaker who best matches your event’s goals and budget. We take the time to understand your event, objectives, and audience to recommend the right fit. The most expensive option isn’t always the best one, and our priority is finding the ideal speaker or expert for your needs; not the highest-priced one.
Reach out for personalised recommendations and detailed information on specific speaker fees. We’re here to offer a tailored service and are always happy to discuss your unique requirements!
There’s no additional cost for our services beyond the speaker fee — simply contact us to find the right speaker for your next business or team event. We can also work with your corporate procurement team to negotiate favourable long-term rates, simply email hello@getapeptalk.com for more information.
Partnering with PepTalk means elevating your events with our curated roster of top motivational speakers, industry experts, delivering punchy keynotes that leave a lasting impact. From talent selection, to contracts and logistics, we handle it all. We have global expert network, with over 3000 speakers from over 33 countries on our line-up.
We also provide a full range of talent, from event hosts and moderators to interviewers and corporate entertainment, ensuring your event’s success from start to finish.
PepTalk workshops are interactive learning experiences for leaders at all levels, blending theory with practical insights from industry experts. These programs, led by experienced facilitators, are designed to drive real mindset changes and equip participants with actionable skills. Workshops can be customised to meet your organisation's specific needs. Explore our workshop examples and contact us today to learn how your team can benefit.
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