Jeff Toister
Transform customer service cultures with Jeff Toister, speaker and bestselling author. Jeff works with leadership teams to develop customer-focused strategies and enhance employee engagement, delivering expertise recognized by Global Gurus through his training programs reaching over 3 million professionals worldwide.
California, United States
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As a bestselling author, Jeff has written four books on customer service, including The Service Culture Handbook, which provides a practical approach to fostering a customer-centric mindset among employees. His free newsletter, Customer Service Tip of the Week, is subscribed to by over 12,000 professionals globally, and Global Gurus has recognised it as one of the top training programmes in the field.
In his consulting role, Jeff assists organisations in developing customer-focused cultures. His services include crafting mission statements, enhancing employee engagement, and conducting customer service assessments. He offers one-on-one coaching to help leaders cultivate and maintain a strong customer service culture.
As a trainer, Jeff engages teams through dynamic keynote presentations that are interactive and practical. His video-based training courses on LinkedIn Learning have reached over 3 million viewers, with his Customer Service Foundations course being the most-watched customer service course on the platform.
Topics, Sessions And Talks
Jeff Toister highlights the importance of artificial intelligence in enhancing customer service efficiency. However, he emphasizes that human assistance remains essential in certain situations. Attendees will explore three uniquely human customer service skills that can provide a strategic advantage. They will learn what makes humans exceptional in service, identify scenarios requiring human intervention, and develop a plan to effectively leverage human service for delivering outstanding customer experiences.
Jeff Toister redefines customer satisfaction by showing how an experience guarantee can promise and deliver exceptional customer journeys. He explains how top brands use guarantees to enhance loyalty and growth, while rooting out failures that cause churn. Attendees will learn what drives customer behavior, how to create an experience guarantee, and practical steps to ensure promises are kept every time.
Jeff Toister uncovers the unseen challenges that hinder exceptional service, blending engaging stories and experiential learning with cutting-edge research. He reveals counterintuitive obstacles faced by even top professionals and provides tools to overcome them. Attendees will identify hidden barriers, explore workplace challenges, and leave with actionable strategies to elevate their customer service skills.
Jeff Toister guides audiences through the journey of building a customer-focused service culture, where employees proactively solve problems and go the extra mile. Using experiential activities and real-world examples, he maps out the steps to foster a committed team. Attendees will discover three ways culture shapes behavior, the essential elements of service culture, and how to inspire employees to prioritize customer obsession.
Looking for a custom keynote or workshop designed around your company’s goals and culture? The expert will create a tailored, interactive session that aligns with your objectives, values, and strategic priorities. From leadership and innovation to wellbeing and collaboration, each experience is built from the ground up to deliver measurable impact and lasting change.
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Frequently Asked Questions
Everything you need to know about booking an expert speaker, facilitator, host or entertainment for your event.
- If you'd like to book one of our expert speakers, email us at hello@peptalk.com, send us a chat message or give us a call, and we’ll help you out.
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- If you already have someone in mind, that’s okay too; just let us know their name! Even if they aren't listed publicly on our website, we have a huge network and work with almost everyone.
- Once you've reviewed our speaker propsal and have selected and expert shortlist, we'll double check availability and fees with your chosen expert.
- You're welcome to have a chemistry call with the speaker before making the final decision, too.
- Next, we'll send out contracts to confirm the booking. One of our experienced event producers will liase with both you and the talent on the finer details, and arrange travel if necessary, taking the stress off your plate.
Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.
We do not accommodate requests for birthday messages or any other personal, non-commercial contact with the speakers, comedians or entertainers.
We work with speakers across a variety of fee ranges, giving you the flexibility to choose someone who fits your event's needs. Virtual keynote fees in the UK and Europe typically start at £2,000, while in-person top-tier speakers can reach £25,000. In the US, virtual in-person fees range from $5,000 to over $100,000, depending on the speaker and format, such as after-dinner talks, conference keynotes, Q&As, or podcasts. Comedians generally start at £1,500 or $2,000 for a 20-minute set.
Our goal is to help you find the speaker who best matches your event’s goals and budget. We take the time to understand your event, objectives, and audience to recommend the right fit. The most expensive option isn’t always the best one, and our priority is finding the ideal speaker or expert for your needs; not the highest-priced one.
Reach out for personalised recommendations and detailed information on specific speaker fees. We’re here to offer a tailored service and are always happy to discuss your unique requirements!
There’s no additional cost for our services beyond the speaker fee — simply contact us to find the right speaker for your next business or team event. We can also work with your corporate procurement team to negotiate favourable long-term rates, simply email hello@getapeptalk.com for more information.
Partnering with PepTalk means elevating your events with our curated roster of top motivational speakers, industry experts, delivering punchy keynotes that leave a lasting impact. From talent selection, to contracts and logistics, we handle it all. We have global expert network, with over 3000 speakers from over 33 countries on our line-up.
We also provide a full range of talent, from event hosts and moderators to interviewers and corporate entertainment, ensuring your event’s success from start to finish.
PepTalk workshops are interactive learning experiences for leaders at all levels, blending theory with practical insights from industry experts. These programs, led by experienced facilitators, are designed to drive real mindset changes and equip participants with actionable skills. Workshops can be customised to meet your organisation's specific needs. Explore our workshop examples and contact us today to learn how your team can benefit.
If you notice something that needs attention or have any queries regarding an expert speaker profile, feel free to email us at experts@getapeptalk.com, and we’ll be happy to assist.