Henry Coutinho-Mason
Stay ahead of shifting expectations with Henry Coutinho-Mason, futurist, author, and innovation keynote speaker. Henry equips organisations to anticipate future customer and employee needs through cross-industry trend analysis, human-centred strategy, and practical, people-first AI frameworks. Author of The Future Normal, he has delivered customised presentations across 30+ countries for Amazon, Mastercard, and SXSW.
London, United Kingdom
Enquire Now
Send us your event details
.svg){kind=icon}
Henry’s work centres on what he calls the Expectation Economy, exploring how rapidly evolving technologies, cultural shifts, and cross-industry innovation are reshaping standards of service, experience, and value. Drawing on global case studies and emerging trends, he translates complexity into practical strategic insight for senior leaders responsible for customer experience, digital transformation, and service operations across sectors.
Henry is the co-author of The Future Normal, written with Rohit Bhargava, and author of Trend-Driven Innovation, which helped shape TrendWatching’s research platform used by more than 100,000 B2C professionals worldwide. A three-time speaker at SXSW, Henry has worked with organisations including Amazon, Calvin Klein, Johnson and Johnson, Mastercard, MetLife, and Tata Group, as well as leading business schools such as HEC, NYU, and Hult Ashridge.
As co-founder of social enterprise 3Space, he has also been recognised for his work in urban innovation, with accolades from Fast Company World Changing Ideas, the FT Citi Urban Ingenuity Awards, and NESTA New Radicals. His insights have been featured in publications including The Guardian, the Financial Times, Harvard Business Review, The New York Times, and The Economist. He has also appeared on the BBC and CNBC.
Through bespoke keynotes and his VisuAIse Futures format, Henry turns passive audiences into active participants, capturing their ideas live and transforming them into strategic insight that extends beyond the stage. His approach combines storytelling, data, and audience co-creation to reveal how teams perceive the future of customer and digital experience, highlighting both emerging opportunities and blind spots in real time.
Audiences gain clarity on emerging trends, confidence in navigating AI and innovation, and practical frameworks for designing experiences that meet rising expectations across every touchpoint.
Book Henry to help your organisation make sense of what is coming next and act on it with confidence.
Topics, Sessions And Talks
Henry Coutinho-Mason transforms the traditional keynote into a shared strategic experience. Using generative AI and live audience input, Henry invites participants to sketch ideas that are instantly visualised and analysed on stage. The result is a collective exploration of future possibilities, combining energy, technology, and insight to surface patterns in how teams see the future, and to reveal new perspectives in real time.
In his talk, Henry Coutinho-Mason challenges conventional methods of predicting customer desires, arguing they fall short in today's unpredictable landscape. He emphasises the importance of observing disruptive startups and innovations to understand shifting customer expectations. Drawing from his book, Trend-Driven Innovation, Henry teaches attendees how to become proactive trendsetters rather than mere observers. Participants will gain insights into human needs, practical examples of global innovations, and actionable strategies to foster a culture of trend-driven innovation within their organisations.
Henry Coutinho-Mason explores the emerging trends reshaping industries and redefining what customers and employees consider normal. Drawing on cross-sector case studies and fresh global examples, Henry reveals how expectations are evolving faster than most organisations realise. His bespoke approach ensures relevance to each audience, connecting signals from other sectors to their world, and equipping leaders with sharper foresight and practical ways to anticipate what comes next.
Henry Coutinho-Mason addresses the evolution of technology, from AI to the metaverse, emphasising a human-centric approach. With 15 years of experience, he encourages executives to focus not just on changing technologies but on the enduring human needs that drive customer engagement. His talks provide fresh insights into how organisations can strategically navigate the implications of AI. Attendees will leave empowered, inspired, and equipped with a clear framework and best practices to apply within their teams.
Looking for a custom keynote or workshop designed around your company’s goals and culture? The expert will create a tailored, interactive session that aligns with your objectives, values, and strategic priorities. From leadership and innovation to wellbeing and collaboration, each experience is built from the ground up to deliver measurable impact and lasting change.
.svg)
Book
.svg)
.svg)
Frequently Asked Questions
Everything you need to know about booking an expert speaker, facilitator, host or entertainment for your event.
- If you'd like to book one of our expert speakers, email us at hello@peptalk.com, send us a chat message or give us a call, and we’ll help you out.
- We’ll take your event details — topic, audience, budget, date, and location — and create a custom speaker proposal for you within 48 hours.
- If you already have someone in mind, that’s okay too; just let us know their name! Even if they aren't listed publicly on our website, we have a huge network and work with almost everyone.
- Once you've reviewed our speaker propsal and have selected and expert shortlist, we'll double check availability and fees with your chosen expert.
- You're welcome to have a chemistry call with the speaker before making the final decision, too.
- Next, we'll send out contracts to confirm the booking. One of our experienced event producers will liase with both you and the talent on the finer details, and arrange travel if necessary, taking the stress off your plate.
Not necessarily. While the speakers listed on our website may not have worked with PepTalk in the past, they are recognized professionals in the industry and known to engage in similar events and engagements. We work with a wide variety of speaker agents and talent agencies to ensure we have the best selection of speakers, hosts, comedians and entertainers available.
We do not accommodate requests for birthday messages or any other personal, non-commercial contact with the speakers, comedians or entertainers.
We work with speakers across a variety of fee ranges, giving you the flexibility to choose someone who fits your event's needs. Virtual keynote fees in the UK and Europe typically start at £2,000, while in-person top-tier speakers can reach £25,000. In the US, virtual in-person fees range from $5,000 to over $100,000, depending on the speaker and format, such as after-dinner talks, conference keynotes, Q&As, or podcasts. Comedians generally start at £1,500 or $2,000 for a 20-minute set.
Our goal is to help you find the speaker who best matches your event’s goals and budget. We take the time to understand your event, objectives, and audience to recommend the right fit. The most expensive option isn’t always the best one, and our priority is finding the ideal speaker or expert for your needs; not the highest-priced one.
Reach out for personalised recommendations and detailed information on specific speaker fees. We’re here to offer a tailored service and are always happy to discuss your unique requirements!
There’s no additional cost for our services beyond the speaker fee — simply contact us to find the right speaker for your next business or team event. We can also work with your corporate procurement team to negotiate favourable long-term rates, simply email hello@getapeptalk.com for more information.
Partnering with PepTalk means elevating your events with our curated roster of top motivational speakers, industry experts, delivering punchy keynotes that leave a lasting impact. From talent selection, to contracts and logistics, we handle it all. We have global expert network, with over 3000 speakers from over 33 countries on our line-up.
We also provide a full range of talent, from event hosts and moderators to interviewers and corporate entertainment, ensuring your event’s success from start to finish.
PepTalk workshops are interactive learning experiences for leaders at all levels, blending theory with practical insights from industry experts. These programs, led by experienced facilitators, are designed to drive real mindset changes and equip participants with actionable skills. Workshops can be customised to meet your organisation's specific needs. Explore our workshop examples and contact us today to learn how your team can benefit.
If you notice something that needs attention or have any queries regarding an expert speaker profile, feel free to email us at experts@getapeptalk.com, and we’ll be happy to assist.